Coronavirus - How we can help | McGrath
COVID-19 - How we can help

Coronavirus - How we can help

31/08/2020 | 5 MIN READ

As a business, we’re proactively working to adhere to the restrictions in place by the Federal and State Governments for COVID-19 so that we play our part in helping control the spread of the Coronavirus (COVID-19).


So for us, whilst we’re still open for business, it’s slightly different until we see the restrictions in place for everyone’s safety reduced or lift. 


Here’s how we’re working during COVID-19:  

Our agents are still contactable

Even though some of our local offices along with corporate support office are working remotely, our agents are still working and our offices have staff members practicing social distancing.


We remain easily contactable via phone, email and social media or video conferencing. We would love to hear from you and answer any questions you may have about one our properties, the local real estate market, your own home or any property related advice you may be seeking during this period.


You can still search, find and inspect properties online

Your search for a new place to call home, or perhaps your bucket list idea for a complete sea change doesn’t need to stop because of government restrictions. Our website remains your go to resource for all our latest listings and rental properties. 


Many of our properties now feature virtual tours, and all our properties are captured with high quality professional photographs and floor plans - you can easily inspect properties for sale from the comfort of your own home.


Furthermore, our website houses the new McGrath Insights Centre - your go-to-resource for information rich, practical real estate content. From thought leadership articles, in-depth guides, checklists, McGrath Report 2020 and our popular McGrath Magazine, our Insights Centre can provide you with relevant and up-to-date information.


We will continue to update the Insights Centre with relevant, timely and practical insights from John McGrath and our wider network of industry leaders, about what is happening in the property market and how it impacts you. To help pass the time while at home, we’ll also be sharing practical tips for homeowners, investors, buyers and renters, to help ensure you are in a strong position post these current restrictions.


Auction Live Streaming & On Site

In every local community we operate in, McGrath clients have the opportunity to watch, register, bid, buy and exchange on live property auctions. This service will ensure bidders can still participate and bid at an auction remotely. 


If you are interested in using this service, please contact your local agent by the online channels mentioned previously.


In addition, NSW, QLD and the ACT have relaxed the restrictions previously in place for agents and vendors, who are now able to hold traditional property inspections and on-site auctions. VIC is currently under a mix of stage 3 and 4 restrictions which has impacted its ability to host live auctions, however on-line auctions are still permissible. More information on the different regulations for each state and territory can be found here:


VIC real estate regulations 

NSW real estate regulations 

QLD real estate regulations 

ACT real estate regulations


Property Inspections and Appraisals

NSW, QLD, VIC and the ACT all have varying restrictions around property inspections and appraisals.  The details for each are below:

  • NSW: The NSW Government has relaxed the restrictions on property inspections to once again allow ‘traditional property inspections’ on the basis that a number of key health guidelines are followed. For more on this announcement including the relaxation of restrictions and the key guidelines, click here.

  • ACT: From 10 August 2020, COVID-19 real estate restrictions have been eased by the ACT Government:
    • For real estate auctions, display homes and open house inspections the current arrangements of one person per 4 square metres of usable space applies, up to a maximum of 100 patrons in each indoor space and each outdoor space (excluding staff).
    • Physical distancing must be maintained at both open homes and auctions, with one person per four square metres  
    • Social distancing also applies to indoor spaces, for example only up to 5 people in a 20 square metres room  

  • VIC: From 2 August, the Victorian State Government has declared a state of disaster due to increasing COVID-19 cases. With metropolitan Melbourne under stage four restrictions and regional Victoria moving to stage three restrictions from Sunday 2 August until 13 September, what this means for properties inspections varies across the state. To find out what these changes mean to you click here.

  • QLD: From 24 August 2020, as a result of increased cases of COVID-19 in Queensland, new social gathering restrictions have been implemented. Details of the new restrictions can be found here

Private inspections by appointment remains an option for all State and Territories apart from VIC.


In addition, our agents can offer virtual or digital inspections and appraisals. For more on these solutions, contact your local agent.


QLD, NSW and VIC Rent Relief Packages - FAQ's for Landlords

QLD, NSW and VIC governments have independently proposed multi-million dollar packages to help residential and commercial landlords whose tenants have been impacted financially by the Coronavirus. The NSW proposal has now been legislated under the Tenancy Act 2010 and the QLD and VIC proposals are to be presented to Government over the coming week.  The packages are state specific and include a mix of land tax relief and other concessions.  In order to help you navigate the newly legislated and proposed legislations for your specific state we have compiled the following FAQ’s. 

Queensland Government Rent Relief Package - FAQ’s for Landlords
NSW Government Rent Relief Package - FAQ’s for Landlords
VIC Government Proposed Rent Relief Package - FAQ's for Landlords
ACT Government Proposed Rent Relief Package - FAQ's for Landlords 


QLD, NSW and VIC Rent Relief Packages - FAQ's for Tenants

QLD, NSW and VIC Governments propose to introduce multi-million dollar Coronavirus rent relief programs.  The NSW program has now been legislated under the Tenancy Act 2010 and QLD and VIC are to be presented to Government in the coming week.  To help you understand these initiatives we have compiled the following FAQ’s that outlines the proposed and legislated changes that will be made within each state to protect eligible tenants, including eviction moratoriums and rent freezes.

Queensland Government Rent Relief Package - FAQ's for Tenants
NSW Government Rent Relief Package - FAQ's for Tenants
VIC Government Proposed Rent Relief Package - FAQ's for Tenants
ACT Government Proposed Rent Relief Package - FAQ's for Tenants


McGrath Social Media

Our social media channels remain a reliable source to not only keep in contact with us and your local agents, we will also be updating our community regularly through these channels, so we encourage you to check in.


These are unprecedented times however we will work together and keep you updated on any further changes. 


In the meantime, we hope you remain healthy and safe and look after each other.  We want you to be assured with are there with you all the way. We will come through this stronger and even more resilient than we are today.



McGrath Limited and its subsidiaries, together with their directors, officers, employees and agents have used their best endeavours to ensure the information passed on in this document is accurate. However, you must make your own enquiries in relation to the information contained in this document and seek advice from your financial advisor, broker or accountant to ascertain its application to your circumstances.


This information is provided subject to our Terms and Conditions.