COVID-19 - How we can help

Coronavirus - How we can help

Sarah Lefebvre
Sarah Lefebvre
14/05/2020 | 5 MIN READ

As a business, we’re proactively working to adhere to the restrictions in place by the Federal and State Governments for COVID-19 so that we play our part in helping control the spread of the Coronavirus (COVID-19).


So for us, whilst we’re still open for business, it’s slightly different until we see the restrictions in place for everyone’s safety reduced or lift. 


Here’s how we’re working during COVID-19:  

Our agents are still contactable

Even though our local offices along with corporate support office are working remotely, our agents are still working and our offices have staff members practicing social distancing.


We remain easily contactable via phone, email and social media or video conferencing. We would love to hear from you and answer any questions you may have about one our properties, the local real estate market, your own home or any property related advice you may be seeking during this period.


You can still search, find and inspect properties online

Your search for a new place to call home, or perhaps your bucket list idea for a complete sea change doesn’t need to stop because of government restrictions. Our website remains your go to resource for all our latest listings and rental properties. 


Many of our properties now feature virtual tours, and all our properties are captured with high quality professional photographs and floor plans - you can easily inspect properties for sale from the comfort of your own home.


Furthermore, our website houses the new McGrath Insights Centre - your go-to-resource for information rich, practical real estate content. From thought leadership articles, in-depth guides, checklists, McGrath Report 2020 and our popular McGrath Magazine, our Insights Centre can provide you with relevant and up-to-date information.


We will continue to update the Insights Centre with relevant, timely and practical insights from John McGrath and our wider network of industry leaders, about what is happening in the property market and how it impacts you. To help pass the time while at home, we’ll also be sharing practical tips for homeowners, investors, buyers and renters, to help ensure you are in a strong position post these current restrictions.


Auction Live Streaming & On Site

In every local community we operate in, McGrath clients have the opportunity to watch, register, bid, buy and exchange on live property auctions. This service will ensure bidders can still participate and bid at an auction remotely. 


If you are interested in using this service, please contact your local agent by the online channels mentioned previously.


In addition, NSW, QLD, ACT and VIC have relaxed the restrictions previously in place for agents and vendors, who are now able to hold traditional property inspections and on-site auctions. More information on this announcement can be found on each of the State and Territory's regulations here:


VIC real estate regulations 

NSW real estate regulations 

QLD real estate regulations 

ACT real estate regulations


Property Inspections and Appraisals

NSW, QLD, VIC and the ACT have all eased restrictions around property inspections and appraisals.  The details for each are below:

  • NSW: The NSW Government has relaxed the restrictions on property inspections to once again allow ‘traditional property inspections’ on the basis that a number of key health guidelines are followed. For more on this announcement including the relaxation of restrictions and the key guidelines, click here.

  • ACT: From 9 May 2020, COVID-19 real estate restrictions have been eased by the ACT Government:
    • Open homes and on-site auctions can proceed with a maximum of 10 people
    • Physical distancing must be maintained at both open homes and auctions, with one person per four square metres  
    • Social distancing also applies to indoor spaces, for example only up to 5 people in a 20 square metres room  

  • VIC: The Victorian State Government has eased their COVID-19 restrictions to allow:
    • On-site property auctions and ‘traditional’ open for inspections 
    • Both on-site auctions and open for inspections will be restricted to 10 people in addition to staff required to facilitate the auction or inspection 
    • Contact details of all attendees will be recorded
    • Social distancing measures are still in place 

  • QLD: The QLD Department of Health (Queensland Health) has relaxed restrictions on ‘traditional property inspections’. They have provided a road map detailing how open homes will be conducted and how many people can attend at any one time.  For more information refer to the Queensland Government Road Map here.


Private inspections by appointment remains an option for all State and Territories. 

In addition, our agents can offer virtual or digital inspections and appraisals. For more on these solutions, contact your local agent.


QLD, NSW and VIC Rent Relief Packages - FAQ's for Landlords

QLD, NSW and VIC governments have independently proposed multi-million dollar packages to help residential and commercial landlords whose tenants have been impacted financially by the Coronavirus. The NSW proposal has now been legislated under the Tenancy Act 2010 and the QLD and VIC proposals are to be presented to Government over the coming week.  The packages are state specific and include a mix of land tax relief and other concessions.  In order to help you navigate the newly legislated and proposed legislations for your specific state we have compiled the following FAQ’s. 

Queensland Government Rent Relief Package - FAQ’s for Landlords
NSW Government Rent Relief Package - FAQ’s for Landlords
VIC Government Proposed Rent Relief Package - FAQ's for Landlords
ACT Government Proposed Rent Relief Package - FAQ's for Landlords 


QLD, NSW and VIC Rent Relief Packages - FAQ's for Tenants

QLD, NSW and VIC Governments propose to introduce multi-million dollar Coronavirus rent relief programs.  The NSW program has now been legislated under the Tenancy Act 2010 and QLD and VIC are to be presented to Government in the coming week.  To help you understand these initiatives we have compiled the following FAQ’s that outlines the proposed and legislated changes that will be made within each state to protect eligible tenants, including eviction moratoriums and rent freezes.

Queensland Government Rent Relief Package - FAQ's for Tenants
NSW Government Rent Relief Package - FAQ's for Tenants
VIC Government Proposed Rent Relief Package - FAQ's for Tenants
ACT Government Proposed Rent Relief Package - FAQ's for Tenants


McGrath Social Media

Our social media channels remain a reliable source to not only keep in contact with us and your local agents, we will also be updating our community regularly through these channels, so we encourage you to check in.


These are unprecedented times however we will work together and keep you updated on any further changes. 


In the meantime, we hope you remain healthy and safe and look after each other.  We want you to be assured with are there with you all the way. We will come through this stronger and even more resilient than we are today.


This information is provided subject to our Terms and Conditions.