Tuesday 13 Mar 2007
March 12, 2007 – Oxygen Home Loans was awarded two key prizes at the 2007 Mortgage and Finance Association of Australia’s National Excellence Awards ceremony.
Oxygen, a subsidiary of McGrath Limited, was named Best Mortgage and Broking Business (2 to 5 writers) while broker Peter Ellis took out the prestigious MFAA Mortgage Broker of the Year.
McGrath Limited’s Chief Executive, John McGrath, said the win illustrated the success of the McGrath vision that focuses on the importance of providing a 6 star service to its customers.
“I am absolutely delighted by these awards for Oxygen Home Loans and for Peter Ellis,” Mr. McGrath said.
“This is vindication of our business model and of our sheer determination to go the extra mile for our customers – that is the ethos of both the McGrath Group and Oxygen Home Loans.”
Because Oxygen operates on the philosophy that the customer must be the central focus, client satisfaction is measured using a unique customer service index (CSI) calculated by gathering customer feedback on whether they would use Oxygen again. The firm’s CSI rose from 62% in 2004-05 to 87% in 2005-06.
“Oxygen’s very high performance techniques have resulted in Oxygen brokers being able to submit an average of $26 million in mortgages per month,” Mr. McGrath said. “I’m proud to say that we have the highest recruitment entry barriers for new brokers of any broking firm in Australia with two exams required in which a prospective broker must pass at 80% or higher in order to reach an interview.”
Peter Ellis was awarded MFAA Mortgage Broker of the Year after settling 118 loans worth more than $80 million FY06, ranking him fifth for Sales in Mortgage Professional Australia’s Top 100 Brokers. Mr. McGrath said “A sign of Peter’s quality as a broker is the fact that 24% of the loans he writes go to lenders who do not pay trail commission, as he believes that those lenders can offer the best loan packages for those particular clients. Peter’s professionalism, knowledge and dedication continue to set industry benchmarks.
“His wonderful team includes his Business Development Manager, Sandra Cristovao. Sandra recently flew to the Gold Coast to have mortgage documents signed and returned in order to close a deal for Peter, a true sign of the team’s commitment to client service.” The 2007 Mortgage & Finance Association of Australia’s (MFAA) National Excellence Awards recognized the mortgage and finance industry’s most successful individuals and businesses.
“MFAA Chief Executive, Phil Naylor, said “It’s been another year of impressive entries, showing our members are excelling in all areas of mortgage and finance broking. This year’s winners and finalists continue to raise the bar for the industry through exceptional service and dedication to their customers. “These awards play a big part in demonstrating the professionalism of our expanding industry and celebrating our quality membership, which has more than doubled since 2004 when the awards began, to over 12,000.”
Oxygen Home Loans was established in June 2003 as an independent mortgage broker and currently represents 42 lenders and their finance products to its clients.