10 Lambton Parade, Swansea Heads
It is my pleasure to write and say ‘thank you’ regarding the sale of my family home – 10 Lambton Parade.
I want to take this opportunity to congratulate you on the care and respect you show to clients. Being elderly, selling to me seems quite an imposition yet you were thoughtful and courteous whilst keeping me in touch at all times. I am now happy in a retirement unit and wish my purchasers every happiness at Swansea Heads.
Thank you sincerely for your assistance.
Regards, Fay Harrison
3 Silver Birch Close Caves Beach
Thankyou for your assistance with the successful sale of our property at Caves Beach.
My husband and I have bought and sold property many times before and never have we experienced such professional workmanship from yourself and McGrath Real Estate.
We were immediately impressed by Neil's honesty and dedication. His attention to detail was something we hadn't experienced before.
We wish Neil continued success throughout his Real Estate career.
Marianne and Laurie Newton
3 Ebbtide Close, Caves Beach
Dear Mr Fry,
I would like to express my appreciation at the way you handled the sale of my house in Caves Beach.
I could not have anticipated the speed in which you were able to find a buyer.
I was impressed how you helped me in such a kind way, keeping my wishes in mind.
As the selling of my home was very daunting, I felt I was with a very professional team.
It is without hesitation I would recommend McGrath Real Estate.
Ms E Munday
11 Branter Road, Nords Wharf
We chose Neil to sell our property initially as we were so impressed with his attitude and easy way about him when we were looking in the area the previous year. We found him open and honest, with a great deal of local knowledge and as we were new to the area this was most useful.
We ended up buying from another agent, but had to sell only seven months after buying, preferring to go with Neil rather than the agent we bought from.
We thought this would be a daunting task for anyone in that market, but Neil welcomed the challenge and we felt that if anyone could sell in a two month time frame ( that we imposed for our own reasons) then he could!
Sure enough, with fewer glitches than expected and those we had were dealt with extremely professionally, Neil pulled it off in the time frame.A great outcome for all, so we would have no hesitation in recommending Neil to anyone to either buy or sell with him, you couldn't do better.
Thanks Neil, it was our pleasure to work with you!
Regards Val and Ed Binney
40 Boyd Street, Swansea
This letter is to thank you for your services in recently selling my property in Boyd Street, Swansea. When I was looking to engage an agent, I spoke to a number of local agents, including two which were located within close proximity of my property. Some agents didn’t even bother to return my calls when I phoned their offices to see if they were interested in listing the property. Even though the McGrath office isn’t located in Swansea, I was attracted to McGrath given the strong brand name and my awareness of the brand from where I live in Sydney.
When I listed the property I was aware that the average time taken to sell a property was in excess of 200 days and that there were a large number of properties already on the market which were within the price range which I was seeking to obtain for the property. I was more than please with the approach that you took to market the property and to secure a buyer to get the price that I was hoping for, all within 3 months of listing the property.
During the marketing period you were very conscious of my workload and didn’t bother me with unnecessary matters relating to the sale, and updated me by text message each time following an open house. You were excellent in engaging with potential buyers and in generating interest in the property.
I’m sure that if I had listed the property with another agent who wasn’t as hard-working as yourself my property wouldn’t have sold as quickly as it was, and it would be one of the many other properties in the area which remain on the market for a long period of time. To make a quick sale at a premium price in a slow market was a great outcome. Once again thank you for your efforts. I would be pleased to recommend your services to any other prospective sellers.
20 Copper Valley Close, Caves Beach
McGrath Real Estate.
I would like to thank you Neil for the excellent job in selling our house in Copper Valley Close, Caves Beach.
Selling a house is a very stressful experience, especially when the market is exceptionally tough and unpredictable. I would like to thank you for making the sales as pain free as possible. We were very pleased with the result in a poor sellers market and we appreciate your ongoing commitment, dedication and patience. You constantly kept us up to date with what was happening, what potential buyers were coming through and the comments that were being made about the house.
Consequently we have no hesitation in recommending you as a trusted agent.
Thank you again for all.
Ross & Sandra Heaven
37 Wyndham Way Eleebana
With the conclusion of the sale of our house, Russ and I would like to thank you for your faultless service and tireless effort to obtain a sale in this difficult market. We have appreciated your straightforward, pleasant, encouraging and honest manner. You have done everything you said you would do and more. Your communication with us has been superb. We engaged you on a word of mouth recommendation and we will pass the recommendation on to any prospective buyer or seller.
Sharon & Russ Holliday
54 Turea Street, Pelican
We recently relocated from Brisbane to the Lake Macquarie region, and purchased a house that was listed through McGrath at Warners Bay. We met the agent, Neil Fry, at open houses for this property, as well as other properties that he had listed. It was quite refreshing to deal with an agent who, whilst clearly working in the best interests of his vendor, was also able to recognise that the buyer is also a customer. He also respected the fact that we had some understanding of the market into which we were buying – certainly not the case with some other agents.
When the little ‘snags’ arose during the buying process (eg delays with vendor solicitors, problems with the tenants in the property) Neil kept us informed in a professional, honest way – again recognising that, as buyers, we don’t need circumstances to seem more stressful than they are. He also referred us to other professionals, such as conveyancing and building inspectors, and these parties were also very, very good. Throughout the process we also had need to deal with other staff from McGrath at Warners Bay, and found that the same level of professionalism and commitment extended to everyone that served us. All paperwork and correspondence was delivered efficiently, and every call was returned immediately.
As buyers of course we don’t choose the agent we deal with, we choose the house and then deal with that agent. However, it was very comforting to find that the agent who sold us the house was committed to ensuring that the entire process was as easy as possible for us, and it was a pleasure to deal with Neil and his team.
Paul and Leanne Meredith
54 Turea Street, Pelican
Just dropping you a note to say thank you for your efforts and eventual success in selling our property at Turea Street, Pelican in April 2012. We appreciated the professionalism in your approach to the market research and strategies you employed to gain a positive outcome.
We also very much appreciated your continual engagement with us during all stages of the process and also your forthright dealings withus.
You demonstrated your experience and professionalism at all times. We will have no hesitation in recommending you to anyone who is contemplating buying or selling property in the area.
We wish you every success in the future.
Michael and Caroline Craig
To Whom it May Concern,
Neil Fry recently sold my property in Park Avenue, Caves Beach. From the time he listed the property until it was sold, Neil worked tirelessly on my behalf to sell the property. He was organised and efficient and I was always kept informed at each step of the marketing process. Any queries I had Neil was more than happy to answer. Even after the contracts were exchanged Neil has kept in touch and been of help to me in many areas.
I recommend Neil Fry for his dedication, efficiency and working cheerfully and tirelessly in achieving the best result in the sale of my property.
Resident, Swansea Heads
We first met Neil when he showed us the house in Floraville, which we ended up buying.
Even though he was not the actual agent handling the property (who was away that day), he was very professional and attentive, but importantly for us, not pushy.
We were really impressed with him and we decided then that we'd keep him in mind should we ever need a Real Estate Agent again in the future.
Two years later, for family reasons, we needed to sell the house and move back to Melbourne. We were going to interview at least two Agents, Neil Fry and one other.
However after talking to Neil again, we had no hesitation in appointing him to look after the sale of our house. That was the best thing we ever did.
While it took a little while before we were ready to put the house on the market, Neil stayed in touch, not in an intrusive way but just maintaining contact, talking realistically to us about the state of the market and giving us advice on the things that we could do to our property to maximise its appeal, without going over the top.
Neil was clearly passionate about selling our property and this came through all the time. For example, when we were ready to put the house on the market, Neil stayed personally involved with all the details, such as photographs, floor plans etc, to ensure that everything was done to the highest possible standards and to the best effect for our sale. Most importantly he mapped out what turned out to be a very effective marketing strategy, based on his outstanding knowledge of the local property market and his great ability to leverage all the services and networks that McGrath offers. This is Neil's real strength. From the very first open inspection we were surprised and impressed at the amount of interest that Neil engendered in our property. He was very effective and honest in his communications with us, keeping us well informed after each inspection and in between times if necessary. He did not bombard us with irrelevant or unhelpful information, but nailed it in terms of telling us the key things that we needed to know. As a result, we always felt very well informed and that we had a full and realistic picture as to how our sale process was progressing. When it was time to tweak our strategy, Neil spoke to us about this in a direct and informative way, so that we could make the best possible decision at the time.
We felt we had a really effective (and enjoyable) partnership with Neil throughout the entire sale process, a key element to a successful sale. We have no doubt that Neil achieved the best possible result for our property. This is borne out by the fact that we achieved our sale price objective in what could only be described as a very difficult market and in a time frame that exceeded our expectations.
We would highly recommend Neil to anyone.
Sue Mather & Mark Brealey
I am writing on behalf of my mother and family thanking you very much for finding a purchaser for our property.
We were all very pleased and happy when we thought we had it sold at $417,000 but then all of a sudden another offer came in at $440,000 which we were thrilled about.
We praise you on your professional style and approach on marketing our property and the way you kept us informed and up to date on recent sales and market thoughts/ trends.
We have known you and your family for many many years and when it came to selling we could not have thought of going anywhere else. Reputation and trust are important qualities in business and we are very pleased with your efforts and results and we would definitely recommend you and McGrath to anyone we speak to who are thinking of selling in this area.
From all my family, we wish you, your family and work colleagues a Merry Christmas and A Happy New Year.
Lou Alloggia and the Alloggia family
On behalf of John and myself, we would like to thank you for the efficient handling of our sale at Kentmere Drive Lakelands. The sale went without a hitch and was done in a very professional manner.
We would definitely recommend you and the agency to our friends.
Julie & John Arbuckle
Dear Anthony and Team.
Re: 16 Kentmere Drive, Lakelands
Home hunting is never an easy job and we would really appreciate the help we received from Anthony and his team including Angela and Neil Fry.
I have to say that the team at McGrath have always been available when we needed any advice and they always had time to help us out going through with inspections.
We look forward for an ongoing relationship and would highly recommend your services to our friends and colleagues.
We have recently purchased our new home in Caves Beach with Neil Fry. Neil took the time to find out what we required in a property and did not waste our time with unsuitable houses. We enjoyed “open for inspections” as we felt no pressure with Neil and knew he would be forthcoming with information about the prospective property. We found Neil very reliable and approachable. His serene nature put us at ease.
Neil provided accurate market information to help us determined the current market and appropriate properties within our price range. This truthful approach made us want to purchase a property from him.
We would recommend Neil without any hesitation, and will use his services again in the future.
Luke & Benita Ogilvie
I have just sold my home through McGrath Real Estate at Warners Bay, the agent was Neil Fry.
I found Neil very helpful especially with the valuation; follow up information on other properties in the area, prompt on time phone calls to keep me informed with truthful information as the status of progress. During the whole time I could continue on with my life as planned & didn’t need to be concerned a phone call with some unexpected issue that everything had fallen over.
I originally bought this property 14 years ago through Neil & the same principals applied then, so I had no hesitation contacting Neil again.
In life, if someone really helps you with a courteous nature as well as information & truthful values they are hard to over look.
Once again Neil, thanks’ for your friendship & I appreciate your time & help with the sale of my property.
Just a short note to let you know how happy we were with the service you provided in the sale of our home. In a difficult market you worked very hard on finding a buyer for us. You exhibited amazing patience and tenacity and we are certain that your determination and skills eventually won the day. Also, you kept us constantly in the loop with feedback unlike some others.
We would recommend your services to any vendor looking to sell their property.
Allan & Raelene Woods
Just wanted to send a note of thanks for assisting Audra and I purchase Warners Bay. We have moved in and are very much enjoying our space. We have already bought a pony, so you can imagine how happy that has made the girls.
I would be pleased to be a referee for you when seeking potential vendors. You conducted negotiations between the vendors and ourselves with the upmost professionalism.You kept us informed of where our dealings were at, imparting urgency but importantly allowing my wife and I space to make our own enquiries and satisfy ourselves that the property was right as our next home.
Just wanted to apologise for the delay in conveying our sincere thanks and appreciation for selling our property.
We would like to say how we were so very impressed with your excellent negotiating skills your fine attention to detail for example the time you took to ensure the presentation of our home was at its absolute best, keeping us updated with the progress of our open house inspections and the many phone updates post sale when we had a few "minor problems" with the settlement.
We cannot thank you enough for keeping us informed and allaying our worst fears.
You went well beyond our expectations with your honesty, communication skills, caring attitude, professionalism, and your holistic approach to your clients is to be highly recommended.
Thank you once again,
Ros and Steve Hitchens.
My wife and I forward our compliments and sincere appreciation to Neil.
His attitude and manner was exemplary without pressure upon us at any time.
The property, 53 Wyndham Way, Eleebana, is most ideal for us in many ways. Our want of a privacy aspect, living wise, was of prime importance for us: this Neil was able to offer.
We are sure that we will be happy and comfortable indefinitely and should we ever find this is not so, we will have no hesitation to contact Neil to assist us once again.
Just a quick note to express our thanks to Neil who sold our house at Belmont.
Neil displayed enthusiasm and a high level of professionalism selling our beautiful home. It was a pleasure dealing with Neil and discussing the various strategies he suggested.
He showed a great deal of experience being in the industry for a number of years and this was evident with all dealings related to the selling of our home. We have known Neil for a long while and his advice has been honest and productive.
I can say confidently that Neil focused on the detail and communicated with us on every movement and situation while selling our home. Through Neil’s diligence we sold our home in a short period which enabled us to move on to another venture.
As a selling agent I can recommend Neil to any person interested in selling their home.
Thanks Neil, Rod
I wanted to thank you for selling my property in Swansea Heads over the difficult December / January Christmas Time in 2010.
I decided to list my property in early December 2010. I explored several different agents around the Swansea Heads area, and each provided me with their various different views and knowledge on the property market.
When choosing the agent knowledge of the market helps, but the reason I chose Neil Fry from McGrath was his initial and ongoing enthusiasm about the property and the potential he could see in the sale. Not only did Neil constantly keep me in the loop via Phone, Text Messages and Email he provided good feedback on a weekly sometimes daily basis and followed the sale through all the way to settlement.
I would highly recommend Neil to anyone who is seeking an Agent who will work for you and provide you with the highest level of service, enthusiasm and local market knowledge.
Thanks and Regards,
Our property in Rawson Street is settling soon and I thought it would be timely to send a note of appreciation to acknowledge your effort and work ethic.
As you know the property was on the market previously with another agent and my wife and I were very disappointed with the effort shown and the way it was marketed, after 3 months we had zero inspections so obviously there were no offers for us to consider and the result was inevitably a no sale.
When we first met you assured me that no effort would be spared in finding a buyer, and I must admit I had reservations about that due to previous experience; however to your credit you worked very hard on your marketing strategy and had no hesitation in holding an open for inspection every weekend regardless of the weather.
I am sure that this helped in generating sufficient interest that lead to finding the right buyer for us and we have no hesitation in recommending you to anyone who wants an agent who actually does what he says he is going to do.
So thanks again and we wish you every success in the future.
Roy and Milla Bedson
Neil, we would like to thank you so much for making the purchase of our new home and the sale of our old one such a pleasant experience. Your professionalism, helpfulness, prompt responses to our questions and guidance in so many ways made the transactions easy and free of any concerns on our part.
We certainly felt that we were ‘special’ customers; although we are sure that you provide the same service to all the people you deal with. We will, without doubt, recommend you with the greatest of pleasure to friends interested in buying or selling real estate in the Lake Macquarie area.
You were always friendly and always efficient in your role. During a long period of negotiation for the purchase of our new home you became a member of our family!
Thank you for all your time and effort in helping us sell our home which, as you know was a property that we had extensively renovated and loved so much. We appreciate your expertise and knowledge on what to do and how to do it.
The marketing of our property was exceptional and the sale amount far exceeded the likely sale price proposed by other agents. The extremely swift sale of our property (just 17 days) alleviated so much pressure for us, not just because we had already exchanged on our new place, but also because we no longer had to try and train our unruly children into keeping the place tidy! The stand out qualities from our experience with you would be your communication and integrity. You always kept us informed of any matter in relation to our properties, no matter how small and no matter what day of the week it was.
You were very professional and also made us feel comfortable to discuss our concerns with you. It was obvious that you were sensitive to our needs and situation.
Thank you for all your hard work,
Michelle and Rob Thomas
Dear Ms Apostolovski and Mr Di-Nardo,
As I am about to settle the sale of my property in Ross Street, Belmont I would like to take this opportunity to thank your office and in particular, your Agent, Neil Fry, for the magnificent service provided to me.
Neil created an environment whereby I could discuss the whole sale process frankly with him and from all angles.
At all times he kept me informed of any enquiries and developments working long hours to introduce people to the property either at advertised inspection times or with a private viewing.
His strategy in running the sale was flexible with the result that I felt the sale process was always moving forward. His personal skills in dealing with both me and any prospective purchaser meant that my property was sold in a month.
What could have been a drawn out stressful experience was in fact a painless and pleasant one resulting in a happy vendor and purchaser.
I would not hesitate to recommend the professional approach of Neil Fry and your office in Warners Bay to anyone wishing to buy or sell property.
To Whom It May Concern
Recently we sold a property in Swansea. Neil Fry was recommended by friends to act as our agent. We found Neil very professional and conscientious as we believe we obtained the best possible price for our property.
We would not hesitate to recommend Neil to anybody to assist in purchases or sales of properties.
Thank you Neil.
Reg & Anne Forbes
My apologies for taking so long to provide this letter of recommendation to you. If I only subscribed to your service philosophy you would have had this letter as soon as the sold sign went up on our house.
Having attempted to sell our house in 2009 we were in a position where we bought the promise but had nothing to show for putting our lives on hold every day for 6 months. We had listed our home with an agent with whom we had history and who we were confident would achieve results. He promised to call every Sunday to “touch base” and provide feedback on the inspections and to keep us in the loop. He called us only once, and during that 6 months we had only a handful of inspections; not one by the listing agent.
I’m sure there are a lot of them out there.
We were genuinely surprised by your level of commitment and perseverance. From our very first meeting you instilled us with confidence, market awareness and a modern marketing strategy. Your knowledge of the local area is amazing and utilising that ensured that the decision we ultimately made was the right one for us.Within the first week of our house being on the market you had shown more people through than had previously been in during our entire 6 months with the other agent. Thank you. It was a very big deal to us, and we have told everyone. Nothing was too much to ask. You kept us informed, every step of the way, and you were always available. You even helped out with moving boxes. Sadly though we are very happy with the house we bought, through you of course. It’s not looking like we’ll need your services any time soon. We will though continue to spruik your good name and great service.
Lee & Geoff Gauci
We recently sold our property in Belmont and we would like to take this opportunity to advise you of the way Neil Fry successfully handled the sale of our property.
Neil made the sale a less stressful experience, persuading us to erect a sign and have open house inspections- which at first we were totally against. His advice and expertise in marketing our property was invaluable and his ability to understand and meet our requirements was greatly appreciated.
Neil showed such enthusiasm, energy, honesty and integrity with excellent promptness and feedback from open house results, enabling us to reach a successful sale within 3 weeks.
We feel Neil’s hard work, long and dedicated hours working on our behalf resulted in the quick and pleasing outcome.
It was a pleasure doing business with Neil and we would not hesitate in recommending him or McGrath Real Estate to anyone looking to buy or sell their property.
Brian and Wendy Turner
Thankyou for making the sale go through for us! It was you doing the hard yards and we greatly appreciate it. You have ‘redeemed’ the thoughts I was starting to have about Newcastle agents. We will work together again, I’m sure of that, but I will leave it for a couple of years so that you can catch your breath and not have such a high ‘texting’ bill to the client.
Thank you for your invaluable advice and ‘steadiness’.
As you know, we recently sold our home at 62 Dent Street, North Lambton, through your company, using Neil Fry as our selling agent.
Neil came highly recommended and lived up to this recommendation, acting with honesty and professionalism, whilst guiding us through the process.
He achieved an excellent result for us in the first week and we thank him sincerely and wish him well his future endeavours.
We also compliment your company on your impressive marketing strategy.
Best wishes to you and your staff,
Ross and Judith Banks
I wish to give my thanks and gratitude to one of your agents, Mr. Neil Fry, who I thought went out of his way to help me feel comfortable throughout the selling period of my house. I have lived in my home for 39 years and have never had to go through this process before and Neil certainly extended himself on my behalf much more that I would have expected, and I feel most grateful for his efforts.
Neil was always very professional in his attitude and very courteous in his manner and as I was very anxious to sell by a certain date he came through for me in a much calmer manner than I.
All throughout the sale of my property the conditions were very difficult due to Energy Australia digging up Fellowes Street and completely closing it off, therefore not allowing any vehicles into the area. It was most surprising that people still came, even though they had to park elsewhere and walk, and on the day of the last Open House, Newcastle City Council decided to put bitumen on the road, and did not inform me, people still came - this is certainly a credit to your advertising, so thank you.
Neil kept me informed every step of the way and, both personally and through numerous phone calls, not only to me but to the buyer and both Solicitors, he is to be congratulated for his dedication and ability. I found the advertising, from the hand out brochures, the for sale signage and the “web” to be excellent and found it drew in quite a lot of prospective buyers,
So, I say thank you to The McGrath Company and especially to Neil and take this opportunity of wishing you all a Very Happy Christmas and all the best for 2010.
We have just successfully completed the sale of our apartment in Belmont, NSW with the aid of your company.
I had never heard of your agency until I was pointed to Neil Fry, one of your sales agents at Warners Bay. I was given his name independently by two different acquaintances who expressed great confidence in his sales ability, and most of all, his honesty and integrity.
Having dealt with many real estate agents in my past, I felt that this was a most unusual description and contacted him to sum up what he offered to a seller.
His approach was courteous, firm, and informative and gave a great feeling of security in what your firm offered me. He offered a presentation and coverage, far beyond any other agent and we immediately had the trust in him to give him exclusive rights to the sale. As we were anxious to sell, our next home was ready to buy and time was of the essence.
From that day on he was “on the job” and we had our first inquiry the next day. He recommended open days, which we were not keen on. He persuaded us to do one and as a result of his efforts, on this and subsequent open days, 3 in all, with his advertising managed to draw about 70 people through the premises, which resulted in two firm offers, one of which we accepted.
Neil was totally dedicated to selling our home, he worked for us alone, and managed to get the best price available by negotiating with two buyers. To say we were impressed by this mans approach to his work and obvious ability, would be understating our observations of him. He was available at all times by phone and he kept us up to date with every twist and turn in his negotiations.
The advertising by McGrath was superb, from the printing and distribution, to the for sale sign at the front of the apartments.
I have never had such an easy, trouble free real estate transaction before and the credit must go to Neil and the McGrath Company, and my wife and I thank you for a job well done.
Paul and Joy Simpson